I can’t access my CK-12 account after a password reset, what should I do?

If you still can’t access your CK-12 account after resetting the password, make sure you are using the email address associated with the account and try signing in again after clearing your browser cache or using another browser.

If you originally registered through Google, Facebook, or an LMS such as Google Classroom, Canvas, Schoology, or Clever, reset the password through that service instead.

If the problem continues, submit a CK-12 support request with your account email or username, the exact error message, and a screenshot. CK-12 asks users to provide these details when troubleshooting account access issues.

If none of the above solutions work, please feel free to share your experience. You can also file a complaint on our website.