After my mother, the borrower passed away, we discovered that the life insurance policy for our loan taken from QNB Finansbank through Cigna Life in 2017 was not renewed. This loan has four heirs upon death. Despite contacting both the bank and the insurance company for necessary information, we haven't received any explanation for why it wasn't renewed. Typically, supplementary DASK home and life insurance policies for mortgage loans are automatically renewed annually unless stated otherwise by the customer. However, the life insurance policy, which has been consistently paid for almost 7 years, was processed on 07/11/2023 but not renewed. We are currently in a disadvantaged position regarding the compensation and debt status following the death, and the issue remains unresolved. The negligent attitudes from the insurance or bank side regarding this matter not only fail to yield clear outcomes but also create difficulties for us, the heirs. We appreciate any assistance regarding this matter.
On December 4, 2024, ING Bank’s Dikmen branch arranged a private credit home insurance policy (Policy Number: 29313612) linked to my mortgage loan without my consent or knowledge, charging me ₺4,911. I was told to visit the branch to address the issue. I am requesting the cancellation of this policy...
I took out home insurance from İş Bank on 30.04.2024, and they also issued me a life insurance policy (Policy Number: 6199138). Initially, I took out a loan with a 60-month maturity, which we later reduced to 24 months on 13.01.2025. As a result, this loan has been fully paid off. A total of 16,836...
I got a loan from QNB Finansbank's mobile branch and had to get credit insurance from Cigna. But now I wanna cancel this insurance policy somehow, your call centers are seriously not cutting it. They don't seem to know what they're doing and can't help customers with this issue. So, they told me to ...
Hello, I was in Iskenderun during the Maraş earthquake on February 6, 2023, and my house was severely damaged. And our insurance was provided by Zurich Insurance. DASK and my (supplemental) home insurance. We wouldn't have done it. Neither provided information about the November DASK update. Neither...
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