On December 4, 2024, ING Bank’s Dikmen branch arranged a private credit home insurance policy (Policy Number: 29313612) linked to my mortgage loan without my consent or knowledge, charging me ₺4,911. I was told to visit the branch to address the issue. I am requesting the cancellation of this policy and a refund of the amount. I do not consent to any automatic renewal of such insurance policies and have not authorized any such arrangement. The policy was created without my approval as soon as funds became available in my account on December 4, 2024. Home package insurance can be issued and renewed annually only upon the loan user’s request, but I have made no such request. While earthquake insurance (DASK) is mandatory for homes or properties financed by loans, home insurance renewal must only occur if requested by the loan holder. Such policies should not be forcefully charged. As stated in Article 38 of the Consumer Protection Law No. 6502, no insurance transactions can be carried out without the consumer’s explicit consent. Based on this, I demand the cancellation of the private home insurance policy (Policy Number: 29313612) issued without my knowledge or consent and the refund of the charged amount. A policy for which I have not given explicit approval cannot be arranged or charged automatically.
I made a payment to the Yapı Kredi Bank's Ümraniye Çarşı branch to settle my loan, but to my surprise, Allianz Insurance deducted a DASK (Turkish Catastrophe Insurance Pool) insurance premium without informing me or obtaining my consent. I would like to request the cancellation of this unauthorized ...
As part of the mortgage loan I took out from VakıfBank Çerkezköy branch on 02.12.2024, despite explicitly stating to the customer representative that I did not want any additional insurance, Home Insurance and Personal Accident Insurance—neither of which I know to be legally mandatory—were issued to...
The ING Florya branch was adamant about charging me ₺979 for DASK insurance on a property I sold in 2023, despite providing evidence that the property is no longer under my ownership. Even though the government records clearly show the change in ownership, the bank is insisting on unnecessary docume...
On November 10, 2020, I took out a personal loan of ₺100,000 through internet banking at VakıfBank’s Van branch. During the loan process, without my knowledge or consent, a “Daima Güvende Personal Accident Insurance” policy (No. 120359***) and a life insurance policy costing around ₺1,100 were issue...
On 8 November 2025, I noticed that an amount of 1,180.55 TL, split into three instalments, had been charged to my Denizbank credit card by Axa Sigorta without my knowledge or consent. I have not submitted any insurance application related to this transaction, I have not given any approval, and I hav...
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