Garanti BBVA Forced Home Insurance Renewal
I took out a home loan with a 5-year term, and during the first year, I was told that the Evim Garantide Plus home insurance and DASK were mandatory. While I understand that DASK is compulsory in the second year, I was surprised to find that the home insurance, despite not renting the property to anyone else, was automatically renewed and billed to my credit card by Eureko Insurance. Despite submitting a cancellation request online, I was directed to contact the branch, which insisted that it was mandatory. I understand that home contents insurance is optional. Due to the lack of resolution and the handling of my issue, I am considering canceling my credit card, closing my advance account, and transferring all company accounts and employee salaries to another bank. If no solution is provided and the process remains obstructive, I will take these steps.
With the philosophy of Garanti BBVA's quality customer service approach, my policy was canceled, and they sent an email stating that the amount initially charged would be refunded as a result of my discussion with Eureko Sigorta. Thank you.
Thank you for your quick and solution-oriented outcome.
Your's customer service completed problem.Speed ve kind of service thank you so much
