I took out a home loan with a 5-year term, and during the first year, I was told that the Evim Garantide Plus home insurance and DASK were mandatory. While I understand that DASK is compulsory in the second year, I was surprised to find that the home insurance, despite not renting the property to anyone else, was automatically renewed and billed to my credit card by Eureko Insurance. Despite submitting a cancellation request online, I was directed to contact the branch, which insisted that it was mandatory. I understand that home contents insurance is optional. Due to the lack of resolution and the handling of my issue, I am considering canceling my credit card, closing my advance account, and transferring all company accounts and employee salaries to another bank. If no solution is provided and the process remains obstructive, I will take these steps.
On August 26, 2025, without my knowledge or consent, Eureko Sigorta, a subsidiary of Garanti BBVA, issued an "Invisible Accident Insurance" policy and charged the fee to my credit card. I was extremely surprised that this transaction was carried out through the Garanti BBVA Mustafa Kemal Branch with...
On Monday, May 19, I took out a loan from Garanti BBVA, and along with it, life insurance policy number 5571**79 was issued. Later, I found out that life insurance is not mandatory and that I have the right to cancel it. After doing some research and consulting others in a similar situation, I reali...
Garanti Bank changed the date of the loan installments without my knowledge. And the loan that should have been 5 installments is shown as 6 installments. There are 2 installment payments in March. When I went to the Kadıköy branch, they said this is a business house and you are expected to pay the ...
Despite having no outstanding balance on my Bonus credit card, which I've actively used for four years, Garanti BBVA has suddenly charged me a ₺583 annual fee. This fee was imposed without any prior notification, as the bank apparently renewed my contract without informing me. When I called to requ...
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