Cigna

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Complaints

6 Complaints
Cigna
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(1 review)
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4
Metin is satisfied with the result
Resolved
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Metin
December 09, 2025 12:20 pm
25

"After the life insurance policy arranged by QNB Bank in connection with my personal needs loan, I don't recall you telling me or me remembering that I had a right of withdrawal when it was imposed on me as if it were a favor. What’s interesting is that QNB Bank refers the issue to the Bank Branch, and they refer it back to the Bank. Apparently, we have started playing table tennis without realizing it, tossing the issue back and forth. You think you are providing a solution to your customer by responding with some stereotyped phrases. If I have a right of withdrawal, why wasn’t it mentioned to me within the relevant period or at the time the policy was arranged, or at least reminded afterwards? You are contradicting the Mission and Vision values of your company, which you claim is corporate; you think that by calling for customer satisfaction and claiming you have provided information, you have solved the issue. In my opinion, there is no issue here that has been resolved."

Metin Removed the Complaint from Publication
1
Abdullah is completely dissatisfied with the result

Cigna Refused to Cover My Child's Neurology Visit Due to an Excuse About Dates

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Abdullah
September 30, 2024 12:12 pm
48

Cigna Insurance makes up excuses to avoid paying hospital fees. Absolutely do not get insurance with them, they mislead people. Let me briefly explain what happened to me. In April, I went to a pediatrician, and they said, "It's not urgent, but whenever you want, have a neurologist take a look just ...

QNB Finansbank Cigna Life Insurance Policy Not Renewed After Borrower's Death

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Ayşenur
February 14, 2024 5:11 pm
48

After my mother, the borrower passed away, we discovered that the life insurance policy for our loan taken from QNB Finansbank through Cigna Life in 2017 was not renewed. This loan has four heirs upon death. Despite contacting both the bank and the insurance company for necessary information, we hav...

1
Bilal is completely dissatisfied with the result

Cigna Denied Coverage for Nasal Congestion After 10 Exams Promised!

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Bilal
December 17, 2023 8:58 pm
41

I thought I had full coverage - they told me I could have up to 10 check-ups with my insurance. But when I went to the hospital, they suggested and complained about my stuffy nose, and they wouldn't accept payment, as if I'm purposely blocking my nose for enjoyment! I'm spending twice as much money....

Cigna Assistance Nightmare: 5 Days Waiting for Check-Up

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Adil
November 08, 2023 12:00 pm
46

I recently reached out to the service provider offering Cigna Assistance to avail myself of their check-up service. However, my experience has been nothing short of a nightmare. It's been a grueling five days, and I'm still awaiting a response from them. The anticipation has been taxing, leaving me ...

Seeking Cancellation of QNB Finansbank Credit Insurance through Cigna

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Ali
May 30, 2023 11:10 pm
42

I got a loan from QNB Finansbank's mobile branch and had to get credit insurance from Cigna. But now I wanna cancel this insurance policy somehow, your call centers are seriously not cutting it. They don't seem to know what they're doing and can't help customers with this issue. So, they told me to ...

Frequently Asked Questions (FAQ)

Can I cancel Cigna at any time?

Yes, members can cancel their Cigna membership anytime during the contract term by submitting a written request via mail or fax or by calling the company.

How do I get a refund from Cigna?

To request a refund from Cigna, customers can contact Member C.A.R.E Representatives, whose contact information can be found on their Membership ID Cards. The refund process is typically finalized within 30 days.

How long does it take to get reimbursed from Cigna?

The time it takes to get reimbursed from Cigna can vary depending on the submission method. For example, written submissions are typically completed within 10-15 days, while electronic claims are typically completed within 3-5 days, with some cases taking as little as 1-2 days.

How does Cigna reimbursement work?

To claim reimbursement from Cigna, customers must fill out a Health Care Reimbursement Request Form that is valid for their case. The request is then verified and reviewed regarding the policy and plans offered. Once reviewed and accepted, Cigna will either pay the medical facility directly or issue a reimbursement to the patient. Any expenses not covered by the customer's plan will result in a separate bill.

How do I talk to a person at Cigna?

Customers can contact Cigna by calling 1-800-36-Cigna (24462) from 7 a.m. to 7:00 p.m. (Central Time). If calling outside of these hours, customers can leave a message, and an agent from the support line will return their inquiry the following day.

About Cigna

Cigna is a global health service company that provides health, dental, vision, and other insurance coverage to individuals, families, and businesses. The company serves customers in over 190 countries and jurisdictions and has a network of over 1 million healthcare professionals and facilities.

Cigna's health insurance plans cover a wide range of services, including preventative care, hospitalization, prescription drugs, and mental health services. The company also offers additional coverage options such as dental, vision, and life insurance to help customers create a comprehensive health plan.

One of the key features of Cigna's insurance plans is their focus on customer service. The company's Member C.A.R.E. Representatives are available to assist customers with any issues, including claims and refunds. Cigna's online portal and mobile app also give customers easy access to their health information and account details.

Cigna also places a strong emphasis on wellness and preventative care. The company's "Cigna Well-being" program offers various tools, resources, and incentives to help customers maintain a healthy lifestyle and manage their health conditions.

In addition to its individual and family plans, Cigna offers a range of group plans for businesses of all sizes. The company's group plans are designed to help businesses attract and retain employees by offering comprehensive health coverage at an affordable cost.