Lack Of After-Sales Support And Customer Care At Chery

I am the owner of a 2026 model Chery Tiggo 7 Prestige and I am experiencing several serious problems with my vehicle that prevent me from using it safely and comfortably. The rear passenger door does not open from the inside and the sun visor make‑up mirrors have melted due to heat and fallen off. My vehicle has only 10,000 km and these faults at such low mileage are unacceptable for a new car. Because of these problems I called Adana Chery Tekbaş Plaza on 22.07.2026 to request that the faults be checked. However, although I stated that the faults prevent the normal use of the vehicle, they gave me an appointment only for the 29th and did not offer any closer date or alternative solution. I find it especially disappointing that there is no effective after‑sales support and that my urgent problem is not taken seriously. I request that my vehicle be taken into service as soon as possible without having to wait until the appointment given, that the rear passenger door which does not open from the inside and the melted and falling sun visor mirrors be repaired or replaced under warranty, and that Chery and Adana Chery Tekbaş Plaza improve their after‑sales support so that similar situations are not repeated.