We purchased a Chery Tiggo 7 Pro in March 2024, and we’ve been dealing with persistent Android Auto/CarPlay freezing issues ever since. While using navigation or listening to music, the system suddenly locks up, makes static noises like an old radio, then crashes and tries to reboot — but fails. It also doesn’t connect to my iPhone reliably, leaving me stranded without navigation.
It’s become so unreliable that I’ve had to go back to using my phone mounted on the dashboard, just like in the old days. I’ve even missed turns and almost gotten into accidents because the navigation froze mid-drive.
When we took the car in for routine service in February/March 2025, we told the dealership about the issue. They said the DVD unit (as written in their paperwork) would be fully replaced — and they did replace it. But the very next day, the exact same problem returned. So now we’re back to square one.
This is deeply frustrating. I bought a brand-new car to have peace of mind on the road, not to constantly worry if the infotainment system will fail again. We plan to call again and explain the issue, but at this point, it feels like even replacement parts aren’t solving anything. Chery, please take ownership of this issue and provide a permanent fix. This isn’t what I expected from a modern vehicle.
I was called within a couple of hours after writing the complaint and was given an appointment for a week later. However, after the vehicle came out of service, the same problem continued. The multimedia (Android Auto CarPlay) froze again and shut down, not opening for a while. It doesn't connect to our phones immediately. Sometimes it doesn't recognize the iPhone at all. Because of this process, we are literally losing both our car and our work to take it to service and pick it up from there. They have truly damaged our lives in every way. Service will be requested again until it is fixed, but this process is really exhausting. While driving the car, we constantly worry about it shutting down and losing our way. (We can't listen to music, let alone that) Our enthusiasm to drive the car is completely gone!
Hello, Eda Ç. Your complaint has been received by us. Our Customer Relations Representative will get back to you as soon as possible regarding the matter. Sincerely, CHERY TURKEY
I was called by the brand, but I couldn't answer because I was not available. I haven't been called again yet.
Hello, Eda Ç. Following our conversation with you, we have forwarded your request to the relevant department. Best regards, CHERY TURKEY
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