Chatiw banned my IP after a glitchy session, how can I contact support to lift the ban?

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Xolvie
Xolvie Resolution Specialist October 17, 2025 2:29 pm

If Chatiw banned your IP, fill out their "Contact Us" form with your name, email address, and a detailed account of what happened, including the time of the chat and your IP address if you know it.

They also have a FAQ that says you can email [email protected].

When you write your appeal, be nice, say that you're sorry if there was a problem, and stress that you will follow the rules.

If the issue persists, share your experience and consider filing a complaint on Xolvie to seek a resolution.

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