I have been unable to access my CEX.io account since 2024 because it was frozen by the platform, and I was informed this was due to Russian sanctions. Since then, I have been left without the ability to use my account normally. Following their request, I provided all documents they asked for, including my job contract, payslips, identification documents, utility bills, and my rent agreement. After submitting all of this, they stopped responding, and I have not received any further information or updates about the status of my account. I find it unacceptable that my account remains frozen without any clear resolution despite fulfilling all documentation requirements. I request that cex.io allow me to withdraw my funds and close my account as soon as possible, or at least provide a clear and prompt explanation if they refuse to do so.
I originally registered on CEX.IO in 2021 as a Russian citizen, but after the Russia-Ukraine war began in 2022, my account was frozen. Now, I have moved to Turkey and officially obtained Turkish citizenship, so I updated my account information accordingly. Despite making these changes, CEX.IO still...
Use CEX.IO very cautiously! I checked my account and even used their card without problems for purchasing. Then they closed my account out of nowhere even though I had assets in it. They insisted on constant evidence of my crypto's source, hence I repeatedly turned in paperwork. Thinking I would fin...
I have a serious issue with MEXC Exchange. My account was placed under a "control mechanism" and I was initially told it would be unlocked in one month. That deadline was May 7, 2025—but instead of restoring access, MEXC has now stated that my account will remain locked until April 2026. I provided...
My MEXC account was unfairly suspended, and I have been unable to withdraw my funds since 10/9/2024. At first, I was told my account would be unlocked on 3/14/2025, but then they sent another email saying it would be opened in two days—only for them to delay it again. After contacting customer supp...
On December 22, 2024, my Mexc account (UID: 66082801) was restricted, and all transactions were blocked. They requested a video verification, but it’s unclear whether they require me to speak or how exactly to comply with this vague request. Despite already completing security verifications and subm...