Cex.io Suddenly Froze My Assets And Refused To Release Them

I am writing to report a serious issue I experienced with CEX.IO, where my account was suddenly restricted and I effectively lost access to part of my funds. I had previously bought, sent, and received crypto through CEX.IO without any problems. On May 5th, 2026, while in the United States, I purchased USDT and then Litecoin and attempted to withdraw my funds to another wallet, funded through ACH deposits and also via my Wells Fargo card. At that point, my account was limited by CEX.IO’s “compliance” team without any prior warning, and my access was restricted only to trading and holding. Because I was trying to regain access to my own money, I repeatedly converted between Litecoin and USD and attempted withdrawals several times. Each attempt failed due to the account limitation, but I was charged trading and transaction fees during these operations. Through this process I spent around 3,000 USD in total and, as a result of being forced to trade back and forth instead of simply withdrawing, my balance was reduced to 1,752.79 USD. I provided CEX.IO with my Wells Fargo bank statement clearly showing that the crypto was purchased with my own card, yet they still refuse to release either my crypto or my fiat funds. When I contacted CEX.IO support and compliance, I was told that in order to unlock my account I would need to verify the identity of another person whose card I used once for a small transaction of approximately 60 USD, made with their permission because I was buying crypto on their behalf. I find it completely unreasonable that my access to my own legally purchased funds is being blocked because of this, despite already having verified my own identity and payment method and having proved the Wells Fargo card transactions. I request that CEX.IO immediately remove the unjustified restrictions from my account, restore my full access to all my crypto and fiat balances, and reimburse all fees that were charged while I was forced to trade and convert repeatedly just to try to withdraw my own funds. I also expect a clear explanation as to why my account was limited without warning and why my own verified payments and documents were not considered sufficient to release my funds.