Ceva Cargo Return Pickup Not Collected For Two Weeks

I requested a return pickup for an item delivered to me via Ceva Cargo, but although nearly two weeks have passed, no one has come to collect the package and it is still waiting with me. As of Wednesday, November 12, I have been expecting the return to be picked up. When I spoke with customer service, they told me they were busy and would come, but despite their assurances, no one has shown up. My shipment tracking number is 9898144651. I request that the item be collected from my address as soon as possible without any further delay and that my return process be completed promptly.