I've been using Cerave's acne-prone cleansing gel for a year and a half without issues until now. The last bottle I bought, around five or six months ago, was a shock. Just recently, I noticed a brownish liquid with a metallic, rusty smell coming out when I went to wash my face – it was as if the product had rusted. The expiration date is still good, valid for two years after purchase, but the cleanser is anything but safe.
On top of the bizarre color and smell, this "cleanser" has harmed my skin and spread my acne from my face to my entire body. I spent money on Cerave to improve my skin health, not to destroy it. Worse, Cerave hasn’t responded to any complaints, as though our health is inconsequential. How are we supposed to trust a brand that doesn’t care about its customers' well-being? I demand a solution – we pay for quality, not damage.
I have been using CeraVe face cleansing gel and finished two bottles. While the product seems to help my acne-prone skin, I’ve had the same issue with both bottles: a brown liquid leaks from the pump and mixes into the cleanser. I have no idea what’s causing this, but it’s concerning. I purchased th...
I’ve been using the pink-colored facial cleansing gel from Bioderma, and at first, it seemed like a great choice. The initial results were fine, which is why I decided to purchase the larger bottle, expecting it to be a long-term solution for my skincare routine. Unfortunately, after about a week of...
I bought the Cerave face cleanser for acne-prone skin for 600₺, trusting the brand’s reputation. At the time, I only had one pimple, but after using the product twice, my face erupted in inflamed acne. It’s horrifying that a brand so highly praised could cause such damage to my skin. I trusted Cerav...
I've been a loyal user of your Effaclar H Iso-Biome facial cleanser for two years. It's been great for my skin type, and I've always been satisfied with the results. However, my current problem isn't with the product itself, but with its defective packaging. I've purchased this cleanser from both p...
About a week ago, I bought the CeraVe Foaming Cleanser for acne-prone skin, expecting gentle care and effectiveness. Instead, I experienced a reaction that left my skin burning, stinging, and wounded. Painful, raw patches started appearing on my face, somewhere between a rash and a chemical burn. I ...
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