I have been using CeraVe face cleansing gel and finished two bottles. While the product seems to help my acne-prone skin, I’ve had the same issue with both bottles: a brown liquid leaks from the pump and mixes into the cleanser. I have no idea what’s causing this, but it’s concerning. I purchased the product from a pharmacy, so I know it’s not fake, yet I’ve faced this problem twice. This isn’t what I expect from CeraVe, a brand known for quality skincare. I need a clear explanation and an immediate resolution for this issue. Please address this defect and provide a replacement or refund as soon as possible!
I've been using Cerave's acne-prone cleansing gel for a year and a half without issues until now. The last bottle I bought, around five or six months ago, was a shock. Just recently, I noticed a brownish liquid with a metallic, rusty smell coming out when I went to wash my face – it was as if the pr...
Hello, I bought a Bioderma facial cleansing gel just yesterday from a pharmacy, brought it home, and was excited to use it. But the moment I opened the packaging, I realized the cap was defective. It doesn’t function properly at all. For such a well-known brand, this is extremely disappointing. Now...
I’ve been using the pink-colored facial cleansing gel from Bioderma, and at first, it seemed like a great choice. The initial results were fine, which is why I decided to purchase the larger bottle, expecting it to be a long-term solution for my skincare routine. Unfortunately, after about a week of...
I've been a loyal user of your Effaclar H Iso-Biome facial cleanser for two years. It's been great for my skin type, and I've always been satisfied with the results. However, my current problem isn't with the product itself, but with its defective packaging. I've purchased this cleanser from both p...
I purchased the La Roche-Posay Toleriane Dermallergo Cream from a pharmacy, but the pump is completely defective. No matter how many times I try to dispense the product, nothing comes out, despite the bottle being full. I have spent over 30 minutes trying to get it to work, but it simply won’t pump....
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