Carwiz Rent A Car Withheld My €700 Rental Deposit for Over 31 Business Days

I rented a vehicle through Yolcu360 with reservation code YL_5815991. Although 31 business days have passed, they have still not refunded my €700 security deposit. When we call, they offer no assistance and merely tell us to "send an email." We created a support ticket under Ticket-4230331, but they do not respond to emails. It is completely unclear where or with whom the money currently is. When I first called, they said 20 days; now 30 days have passed, and they claim it takes 35 business days. Every time I call, the stated waiting period increases. The deposit for the vehicle, which was returned completely intact on May 22, has still not been refunded. They collect money instantly, but create endless obstacles when it comes to returning it. This has been the absolute worst car rental experience I have ever had. We struggled to pay off our credit card bills as a result. A deposit higher than the value of the service itself is being held. I demand the immediate resolution of my issue.