Carwiz and Yolcu360 Held My $322 Security Deposit After Safe Car Return

I rented a Seat Arona from Carwiz through Yolcu360. During the rental process, a security deposit of $322 was charged to my credit card. Although I returned the vehicle without any issues on May 31, this deposit amount has still not been refunded to my account despite a long time having passed.

At the Carwiz branch where I returned the vehicle, I was informed that the deposit refund would be processed within 5 business days at most. However, 43 days have passed since then, and no refund has been made. I contacted Yolcu360 multiple times via email and telephone, but they merely told me they could not take action before 30 business days had elapsed. Even though those 30 business days have now passed, no concrete solution has been provided. I also contacted Carwiz via their WhatsApp support line, but I was unable to obtain any results there either.

I have suffered financial hardship due to the indifferent and delay-prone approach of both Yolcu360 and Carwiz. Holding my deposit for this long despite returning the vehicle without issue is unacceptable. I demand the immediate refund of the $322 deposit charged to my credit card, together with statutory interest for the delay. I am providing my bank/credit card statements and account activity records as attached documentation for this complaint.