About 7-8 months ago, we purchased a Canon printer which stopped working the week we bought it. When we visited the store, they advised us to contact the authorized service center. Upon calling the service center, they instructed us to perform ink spraying procedures on the printer, which did not resolve the issue. We tried contacting the service center multiple times without success. When we finally reached them, they asked us to empty and bring back the ink cartridges, which we couldn't do. We informed them that this was not feasible, but they insisted. Upon returning to the dealer, they told us we would need to wait 2-3 months if we wanted a quick resolution, otherwise, we should handle it ourselves. We are left with a useless product and no solution in sight after months of struggling. Why should I be sending a printer I used for only a week to a repair service? Initially, I requested a replacement when I first visited. Why was this not granted? They make promising sales pitches, but when the product turns out to be defective, why do they make it so difficult for customers? I will file a complaint with Consumer Rights. You have no right to put people through so much hassle.
In November 2023, I bought myself a Canon G3415 printer. At first, I was able to easily connect it to my computer using Wi-Fi and print without any problems. But the next day, I ran into a problem where the computer couldn't establish a connection with the printer. I reached out to the authorized se...
My Canon printer keeps displaying a paper jam error, and despite trying everything, I can't fix it. I've been trying to reach the Canon service center for hours. After waiting on hold for nearly half an hour, the call gets disconnected right before I can speak to someone. It's disappointing that a m...
I purchased a Canon IX6850 printer, and after only three months, it stopped printing in red. I rely on this printer for my photography business, primarily for passport photos, so this malfunction has severely impacted my work. When I took it to Canon’s service center, they claimed I must have used c...
I purchased a Canon IX6850 printer, and after only three months, it stopped printing in red. I rely on this printer for my photography business, primarily for passport photos, so this malfunction has severely impacted my work. When I took it to Canon’s service center, they claimed I must have used c...
A brand whose drivers get disabled with the slightest update or even a simple power outage, forcing you to reinstall everything from scratch. About 15 days ago, Windows sent an update, and I installed it at the first opportunity. No surprise, the printer's scanner program stopped working again. I de...
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