On December 27, 2024, I purchased a brand-new 2024 BYD Seal AWD from Ankara Efe BYD dealership. However, after reaching 130 km/h, the ESP system kept activating, preventing the car from driving properly. I took it to the service center, where they claimed to have updated the software and returned the car to me.
When I tested it, I noticed that the power output was reduced to 260 kW, even though the car’s original specification is 390 kW. They limited the power without informing me! I took the car back to the service center, and after two days in service, they admitted they couldn’t fix it. They also refused to restore the car to its original state, saying that a team from the Netherlands would need to inspect it—but they gave me no timeline for when this would happen.
I contacted BYD Turkey twice, but nobody responded to my complaints. Meanwhile, I am paying ₺53,000 in taxes for a 390 kW car, yet I only have 260 kW of usable power. I demand an immediate resolution, whether through a replacement vehicle or a full refund with interest. If this issue is not resolved, I will take legal action against BYD Turkey for selling a defective product. Fix this now!
I purchased a brand-new BYD Seal Design with high hopes, but within a very short time after delivery, the vehicle started exhibiting serious and dangerous malfunctions. While I was driving, the speedometer display suddenly shut off, and various electronic systems began to fail. To make matters worse...
On January 15, 2025, I purchased a brand-new BYD Dolphin. However, from day one, I noticed problems with the heating system and contacted the dealership. Their response? "Take it to a nearby service center." By January 25, 2025, the car stopped accelerating properly and was undrivable. I took it to...
On December 13, 2024, I purchased a BYD Dolphin electric vehicle for my wife. While driving back to Bursa, I had the unfortunate experience of discovering that the heating system didn’t work. By December 16, 2024, I had to bring the car back to the service center wrapped in blankets because it was ...
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