I purchased a one-year Busuu Premium membership, and the payment was successfully deducted from my account. Yet, today I discovered that my Premium status has been canceled without explanation, and I haven’t received a refund. To make matters worse, I keep getting ads asking if I want to upgrade to Premium again, which is incredibly frustrating.
It’s been a week now with no resolution. How can a one-year plan be canceled so abruptly? I expect either immediate reactivation of my Premium membership or a full refund. Busuu, please address this issue promptly and restore my access or return my money.
A week ago, I purchased a one-year membership on Busuu and completed the payment. However, today, I noticed that my membership was canceled without any notification or explanation. This unexpected cancellation is frustrating and has left me feeling disappointed. I’d like to understand why this happ...
I’m extremely disappointed with Busuu and how they handled the Premium access I was promised. I shared my referral link with two friends, both of whom purchased Premium memberships, just like the app instructed. As a result, I was told I would receive one year of Premium access — this was clearly ad...
Despite purchasing a Premium subscription on Busuu, my membership wasn’t showing up, so I had to subscribe again. Now, I have two 12-month Premium subscriptions charged just two days apart because of the “Upgrade to Premium” prompt, even though I was already subscribed. I’ve sent multiple emails to ...
I have been trying to cancel my Busuu Premium subscription, but there is no cancellation button anywhere! I followed the help section instructions, cl...
I signed up for a trial membership with Busuu to test out the language learning platform. Despite canceling the trial, they charged me for a full year and now show me as an active annual member. I never received an email notification about the trial ending, so this charge came as a surprise. I’ve be...
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