Unexpected Busuu Premium Membership Cancellation – No Refund Issued

Ceren
Busuu
64

I purchased a one-year Busuu Premium membership, and the payment was successfully deducted from my account. Yet, today I discovered that my Premium status has been canceled without explanation, and I haven’t received a refund. To make matters worse, I keep getting ads asking if I want to upgrade to Premium again, which is incredibly frustrating.

It’s been a week now with no resolution. How can a one-year plan be canceled so abruptly? I expect either immediate reactivation of my Premium membership or a full refund. Busuu, please address this issue promptly and restore my access or return my money.

Comments

Q&A: Explore Popular Queries

Check out the solutions and tips on this topic.

Busuu downgraded me to the free version even though I paid, how can I fix my premium access issue?

8 Complaint

Busuu auto-renewed my subscription without notice and charged me, how can I cancel and get a refund?

41 Complaint

Similar Complaints

Busuu Canceled My One-Year Membership Without Notice

Mahsum
Busuu
31

A week ago, I purchased a one-year membership on Busuu and completed the payment. However, today, I noticed that my memb...

I Lost My Busuu Premium Access After Referring Friends Who Subscribed

Rahmi
Busuu
82

I’m extremely disappointed with Busuu and how they handled the Premium access I was promised. I shared my referral link ...

Busuu Charged Me After Trial Despite Cancellation – Requesting Refund

Nihan
Busuu
29

I signed up for a trial membership with Busuu to test out the language learning platform. Despite canceling the trial, t...