Despite purchasing a Premium subscription on Busuu, my membership wasn’t showing up, so I had to subscribe again. Now, I have two 12-month Premium subscriptions charged just two days apart because of the “Upgrade to Premium” prompt, even though I was already subscribed. I’ve sent multiple emails to support requesting the cancellation of one subscription and a refund for the extra payment, but I’ve received no response. I demand a refund for the overcharged amount as soon as possible. This issue needs to be addressed promptly.
I purchased a one-year Busuu Premium membership, and the payment was successfully deducted from my account. Yet, today I discovered that my Premium status has been canceled without explanation, and I haven’t received a refund. To make matters worse, I keep getting ads asking if I want to upgrade to ...
I signed up for Busuu’s 7-day free Premium trial and entered my card information to activate it. Unfortunately, I forgot to cancel the subscription before the trial ended, and ₺185 was charged to my account. I immediately requested to cancel the subscription and receive a refund, but I have not rece...
On April 26, I purchased a subscription for the Busuu app. To my shock, I was charged twice on the same day. As soon as I noticed the double billing, I immediately canceled my subscription, but no refund has been issued. This experience with Busuu’s English learning app has been deeply frustrating. ...
Despite canceling my paid Busuu subscription about two weeks ago, another attempt was made yesterday to deduct ₺500 from my account. After canceling, I sent emails to two different addresses informing them of the situation, but I received no response. The fact that this issue occurred both on the we...
On April 18, 2025 at 6:21 PM, I purchased a 1-year Busuu Premium subscription for ₺300. The payment was successfully processed—my card was charged, and the subscription appears as active on my Apple account. However, when I log into my Busuu account, it still shows me as a free member. Even worse, t...
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