Busuu Charged After Free Premium Trial, Refund Request Ignored

Ela
Ela
Busuu
November 27, 2024 9:39 PM23

I signed up for Busuu’s 7-day free Premium trial and entered my card information to activate it. Unfortunately, I forgot to cancel the subscription before the trial ended, and ₺185 was charged to my account. I immediately requested to cancel the subscription and receive a refund, but I have not received any response to my email.

I expect Busuu to process my refund and cancel the subscription promptly. Ignoring customer concerns and failing to address refund requests is unacceptable. This issue needs to be resolved immediately, as I did not intend to continue with a paid subscription. Please address this matter and provide the refund as soon as possible.

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