On April 18, 2025 at 6:21 PM, I purchased a 1-year Busuu Premium subscription for ₺300. The payment was successfully processed—my card was charged, and the subscription appears as active on my Apple account. However, when I log into my Busuu account, it still shows me as a free member. Even worse, the “Upgrade to Premium” button is still active, as if I never paid in the first place. This is unacceptable. I need immediate access to the Premium features, especially since I have assignments to submit and I’m preparing to get my German language certificate. This delay is affecting my progress. I’ve already provided screenshots showing proof of payment and subscription. Busuu must fix this issue immediately and activate my Premium account without any further excuses. I paid for this service and expect full access now.
I signed up for Busuu’s 7-day free Premium trial and entered my card information to activate it. Unfortunately, I forgot to cancel the subscription before the trial ended, and ₺185 was charged to my account. I immediately requested to cancel the subscription and receive a refund, but I have not rece...
On April 26, 2025, a Busuu ad popped up on my phone. While trying to close it, I accidentally tapped the wrong part of the screen—and without any confirmation or warning, a subscription was immediately activated. To make matters worse, ₺200 was instantly added to my phone bill. I noticed the charge ...
I purchased a one-year Busuu Premium membership, and the payment was successfully deducted from my account. Yet, today I discovered that my Premium status has been canceled without explanation, and I haven’t received a refund. To make matters worse, I keep getting ads asking if I want to upgrade to ...
On October 27, 2025, around 5:20 p.m., I received a message on my mobile line stating, “Your Busuu subscription has started.” However, I did not visit any website, sign up for any service, or give consent for such a subscription. The message indicated that a monthly fee of $7 had been activated. Sh...
My issue remains unresolved. While using the Türk Telekom app, I accidentally clicked on an advertisement for the Busuu app. Even though I didn’t intend to subscribe and entered my password thinking it was a regular login, the subscription was started without my consent. I canceled the subscription...
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