I prepaid for a car rental through the Budget.com website in June 2024 for my trip to Lesbos. Unfortunately, a week before the trip, our plans were canceled. Even though I had the right to cancel without a penalty up to 24 hours before the rental, I couldn’t cancel the booking or get a refund. Budget Turkey refused to assist, telling me to contact the channel through which I booked. Should I travel to Lesbos just to resolve this? I even called the Budget office in Lesbos, and they confirmed I should be able to cancel or get a refund. However, the website only allows changes to the booking, not cancellations. I tried emailing through the feedback section, but I don’t even know if it went through. If you're planning to rent a car for an international trip with Budget, don't expect support in Turkey. This is supposed to be an international company—where is the customer service?
I rented a car through Budget (confirmation number: 09138249TR1) via booking.com for a trip to Lesbos, Greece, from September 21-25, 2024. Upon picking up the car at the Avis office representing Budget on September 21, I paid a 200 EUR deposit, with a receipt provided. After returning the car in per...
I canceled my car rental reservation through Budget.com.tr, yet no refund has been issued. This is completely unacceptable—I canceled the booking within an hour, yet the system claims that no refund is available. Budget is a major company, yet its website is faulty, unclear, and misleading. It tric...
I booked a car with Budget through Booking.com (reservation number 781757566) for September 24-28, 2024, and paid approximately €70 via credit card, including insurance. My flight with Pegasus Airlines departed on the 24th from Istanbul, but due to a storm at the Montenegro airport, we couldn’t land...
On January 6th, 2024, the car I had rented from the Budget Istanbul Airport office experienced a breakdown on my way back to the airport, resulting in me missing my international flight. The entire day was consumed by arranging for the car to be towed to the service center and securing a replacement...
On May 13, I rented a car through Budget’s website for 5 days, to be picked up at Tivat Airport in Montenegro. I paid in advance via their website, but when I arrived to collect the car, they demanded payment again. Despite showing proof of my original payment, I was told, “That payment doesn’t conc...
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