Booking.com’s Full Protection Rejected by Europcar – Refund Request for Extra Charges


On 20.06.2025, I rented a Renault 308 from Budget Car Rental at Krakow Airport in Poland. My reservation number is 655202***. During the rental, I also purchased an additional protection package. After returning the vehicle, I was charged ₺33,000 for damage that was not related to me. However, I have photos proving that there was no defect when I returned the car. Despite having purchased the extra protection package, this unfair charge was made. I request the refund of this amount as soon as possible, and I also want to express my dissatisfaction with this negative experience.


On 28.07.2025, I rented a car through Booking from the Budget office in Vienna. During the rental, €214 was charged to my credit card as a deposit. I returned the car without any issues, and no damage or extra charges were reported. However, despite the time that has passed, my deposit has not been ...

As confirmed by the booking receipt dated 17/06/2024, I made a 7-day car rental reservation through Booking.com with reservation number 765494310. The rental was to pick up the car at Berlin Airport and return it at Frankfurt Airport. I paid €396.35 excluding insurance, €150 for insurance, and a €30...

On September 11, 2024, I rented a car online from Budget, and during the rental process a deposit of €360.41 was charged. However, even after nearly a year, this deposit has not been refunded to me. I have contract number 137783505 related to the rental. I have contacted Budget customer service mult...

Between June 3-12, I rented a car from Budget at Sarajevo Airport. While parking, I lightly scraped the rear bumper, causing a minor scratch. Despite the small damage, Budget charged me €400, which I find to be an unreasonable deduction. The actual repair cost couldn’t be more than €100 at most. I e...
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