I'm having a nightmare with the BtcTurk app, which I use frequently. My password was rejected, and I was locked out. Even when I try to reset my password, it indicates that the new one is incorrect. They want me to upload all of my documents and information as if I were a new registrant. This has made me very concerned about the security of the funds in my account. This situation is not only inconvenient; it is also concerning. I put my financial assets on this platform, and now I can't even access my own account. The password reset procedure should be simple, but it has devolved into a nightmare. I urgently require BtcTurk to resolve this issue, restore access to my account, and provide me with the assistance I require to ensure the security of my funds. My financial security is at stake, and I expect this situation to be resolved quickly.
I can’t log in to my BTCTURK account. After entering my password, I receive an SMS code, which works fine. However, the system then says a verification code has been sent to my email to register the device. Despite checking my inbox, spam, and trash folders multiple times, I never receive the email....
It’s been four days and I still can’t access my BtcTurk account due to so-called "security measures." Every time I try to resolve the issue, I’m asked to submit documents. I’ve done that—multiple times. But they keep rejecting my submissions without giving a clear reason. Then they ask me to resubmi...
I've been trying to upgrade my account on BtcTurk and withdraw my crypto for two full days, but nothing is working. I’ve contacted live support over 50 times, and every time they say “We’ve created a support ticket”—but that’s it. No one solves anything. I’ve submitted all the documents requested: ...
I’ve been using the BTCTurk crypto app for a long time without any issues, but for the past few hours, I’ve been unable to access the app. I can’t complete any transactions, and I’m starting to worry. I don’t have any secure internet features enabled, so I’m not sure what the problem could be. This ...
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