I purchased a Bosch dishwasher in 2020 and paid extra for an extended warranty through MediaMarkt. However, I recently discovered that the stainless steel (Inox) surface has started to rust. When I contacted customer service, I was shocked to learn that the warranty only covers internal noise issues, not rust.
This is unacceptable for a product marketed as stainless steel and sold with an additional warranty. Bosch's customer service has been unhelpful, and there has been no clear resolution offered for the rust issue.
I expect Bosch to honor the product’s quality claim and provide a solution, whether through repair or replacement. For such an expensive appliance, this lack of support is deeply disappointing. Please address this promptly.
Trusting in Bosch's reputation and quality, I purchased an Inox series dishwasher and double-door refrigerator two years ago. However, before the two-year mark, rust started to appear on the front panels of both appliances. I contacted the Iskenderun service center, which promptly responded, came th...
In 2016, I purchased a double-door Bosch Inox refrigerator, advertised as “stainless.” Recently, I noticed a rust patch about 1 cm in size on the bottom edge of the upper door—clearly visible and unacceptable for a product sold as rust-resistant. I immediately called Bosch’s customer service, and a ...
I am writing here not to find a solution to my complaint (because they stated that they will not solve it), but to raise consumer awareness, so that those who will shop from this brand from now on will be informed and act accordingly. Since 2009, all white goods and small household appliances in my ...
My Bosch dishwasher, which is still under warranty, has been making excessive noise since I purchased it. Despite contacting the service team, I was told that this level of noise is normal for this model, and no intervention was provided. This explanation is unacceptable for a premium brand. The no...
The cutlery basket of my Bosch dishwasher has started to rust. When I spoke with Bosch customer service, they said they could not assist because the warranty had expired, but that they could offer help for a fee if I wished. I genuinely wonder how the rusting of a cutlery basket could be considered ...
Comments