A few months after purchasing my Bosch dishwasher, I noticed scratches and deformations on the interior side seals, even in areas that dishes don’t touch, including the upper section. Suspecting a defect, I contacted customer service, and a service record was created. The technician who inspected it was very professional and noted that the issue was serious, even pointing out additional defects I hadn’t noticed. A report was submitted accordingly.
However, Bosch customer service later contacted me, claiming I should have identified the issue immediately upon purchase. They offered to replace the dishwasher only if I paid approximately ₺8,000. This is unacceptable for a product still under warranty. I refused to pay, and no alternative solutions were provided.
To make matters worse, the dishwasher also has a factory paint defect on the top panel, which I initially overlooked as it didn’t affect functionality. But Bosch’s refusal to address the more significant defects has left me deeply dissatisfied. This defective product should be replaced with a faultless unit, as per my consumer rights. If my issue isn’t resolved by January 13, 2024, I will escalate the matter to court. Please address this issue immediately and provide a proper resolution.
I purchased a Bosch dishwasher with code sms4ekı60t from the seller "Indirimin Merkezi" on Hepsiburada. The product was installed by an authorized service on August 29, 2023. However, after just three days, I noticed extensive welding marks running along the upper left side of the interior, which is...
I own a Bosch dishwasher that stopped heating water during cycles. On 29/11/2024, an authorized service technician inspected it and claimed the control board needed repair or replacement. On 10/12/2024, the power module was replaced, and I was charged ₺7259. Unfortunately, I wasn’t home, and my elde...
On February 13, 2024, my spouse and I purchased a Bosch refrigerator (Model: KGN55CIE0N), washing machine (Model: WGA142X2TR), and dishwasher (Model: SMS44DI00T) from Panalı Durable Consumer Goods Industry and Trade Inc. However, on February 16, 2024, when the authorized service personnel came for i...
I purchased a Bosch Series 4 dishwasher on March 23, 2025, and immediately after installation by the authorized service team, I noticed a strong burnt plastic smell during the first wash cycle. The odor was so intense it filled the entire house, coming from the front control panel. The technician a...
While my Bosch dishwasher was still under warranty, I called the authorized service center in Kadıköy, Istanbul, on September 11, 2025, regarding a malfunction. The service determined that broken pieces behind the filter were causing a blockage, and that these pieces had loosened and passed through ...
Comments