Booking.com Cancellation Of Booking No. 6031670424 Before The Due Date

I made an apartment reservation through Booking.com with check‑in on 11 December 2026 and check‑out on 13 December 2026. I wanted to cancel this reservation via the Booking.com app well before my check‑in date, but the system did not allow me to access my booking and showed a message that I need permission to access the reservation for the email address razakplantas***@gmail.com. Because I cannot access the reservation details, I am unable to complete the cancellation myself through the app. I want this reservation to be cancelled before the check‑in date without any penalty and, if any charge has been or will be taken, I request a full refund. I also ask that my access to this reservation be restored or that the cancellation be processed manually and confirmed to me by email.