I made a reservation through Booking.com for a property in Rome, Italy called San Lorenzo Flat 2, and my reservation was confirmed by the system. However, shortly afterward, the reservation was canceled on the grounds that the property was undergoing renovations. After this cancellation, Booking only responded with a simple “Sorry,” and did not offer any other solution.
As a customer who has been booking regularly through Booking.com for a long time, I did not find this approach acceptable and I feel unfairly treated. Even though no payment was taken, having a confirmed reservation canceled afterward in this way disrupted my plans and seriously undermined my trust in the brand.
Because I am a loyal customer, I am requesting an appropriate discount coupon or similar goodwill gesture to make up for the inconvenience I experienced, and I also ask that Booking.com implement more careful checks so situations like this do not happen again.
On November 14, 2025, around 4:00 p.m., I made a reservation through Booking.com for an apartment in Rome, Italy called “Palace Fontana di Trevi Home.” My reservation confirmation number is 5522****21, and my PIN code is 3894. The listing stated that check-in begins at 14:00, with no end time or tim...
I'm writing to let you know how really disappointed and frustrated I am about a major problem I came across on your site. Using Booking.com, my family and I reserved and payed for hotel in Rome, Italy for February 17–22. But we began to question the validity of the listing following the payment. Sh...
On September 12, 2025, I made a reservation through Booking.com at a property called babuinorooms56 in Rome, Italy. I paid €346.50 with my credit card for the booking. However, despite completing the payment, my reservation was canceled, and another attempt was made to charge my card again. After t...
On October 18, 2025, my Rome hotel reservation (booking number 6933779600) made through Booking.com was canceled without any prior notice or explanation. I contacted customer service multiple times—by phone, email, and through the app. At first, I was told that a new hotel would be arranged, but the...
I made a hotel reservation through Booking.com and paid the full amount at checkout. However, I never received a confirmation email, which is normally sent instantly after booking. When I contacted Booking.com customer service, they told me that if no confirmation was received, then the reservation...
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