I purchased a Bocchi brand concrete sink through Banyoprime. The product was already delivered about 15 days late, and when I received the shipment on November 11, 2025, I discovered that the sink was broken. I recorded a video while opening the package, and the video clearly shows that the packaging was extremely careless and inadequate.
When I immediately reported the issue to the company, they told me, “You are right, we will refund your money within two days.” However, no refund was issued, and I did not receive any proper response afterward. I called them many times by phone, but my calls were not answered. I also contacted them through WhatsApp, yet no reply has been given for days. For about 15 days, I have been unable to reach anyone, and I have been left with a broken product that I paid $155 for.
At this point, I have decided to pursue legal action and have already handed my case over to a lawyer. Because the product was delivered late and arrived broken, and the promised refund was never issued, I have clearly been treated unfairly. I demand that the $155 I paid be refunded to me immediately and in full.
I purchased two Bocchi brand sinks, and one of them cracked within the first year of use. The other sink has no issues at all, yet this one developed a crack. I paid about $226 for the sink. Unfortunately, the store where I purchased the product belonged to a friend, and the store has since closed, ...
About seven months ago, I purchased a Bocchi Fenice model toilet from a local supplier. Even though I have used the product carefully under normal conditions, the toilet seat lid suddenly cracked on March 2, 2026, without any extra force, impact, or pressure applied. I do not find it acceptable for ...
On November 26, 2016, I purchased Bocchi Jet Flush Wall-Hung Toilets and had them installed in my home in Datça, Muğla. Recently, a crack developed in the body of one of the toilets. Since the product has a 10-year warranty, I contacted the Bocchi authorized service center by phone on January 26, 20...
On 26 November 2016, I purchased 4 Bocchi Jet Flush wall-hung toilets. One of these toilets, which is under a 10-year warranty, cracked in the body on 26 January 2026. On the same day, I reported the situation to the Bocchi Authorized Service by phone and sent the requested invoices and photos. On 2...
About five years ago, I purchased a Bocchi Fenice wall-hung toilet seat lid from Ekol Yapı in Kartal, Istanbul and paid $9 for it after a 50% discount. After using it for a while, the seat portion of the lid cracked during completely normal use, similar to how it had originally broken before. Becaus...
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