About five years ago, I purchased a Bocchi Fenice wall-hung toilet seat lid from Ekol Yapı in Kartal, Istanbul and paid $9 for it after a 50% discount. After using it for a while, the seat portion of the lid cracked during completely normal use, similar to how it had originally broken before. Because of this, I purchased the same model again and replaced it.
However, after about two years, the seat portion cracked again in the exact same place and in the same way. Both breaks occurred during ordinary use such as simply sitting down. There was no issue with the stabilizing parts underneath the seat, and the lid was not subjected to any impact or excessive weight.
Despite the product being relatively expensive, experiencing the exact same problem twice within a short period with a brand like Bocchi has caused me significant frustration. I tried contacting the company by phone, but I could not reach anyone. When I spoke with regional representatives listed on their website, they told me they would contact headquarters and get back to me, but no one has responded. I still have the receipt and the order form, and the payment was made by credit card.
Even with basic and inexpensive brands, it is uncommon to experience such problems for many years. Therefore, it is difficult for me to understand why I have experienced the same defect twice in a short time with the Bocchi brand. I expect the company to explain the cause of this issue and clarify what solution they will provide to prevent it from happening again. In addition, I request that my loss be addressed appropriately considering that the product broke in such a short time.
About seven months ago, I purchased a Bocchi Fenice model toilet from a local supplier. Even though I have used the product carefully under normal conditions, the toilet seat lid suddenly cracked on March 2, 2026, without any extra force, impact, or pressure applied. I do not find it acceptable for ...
In my home, there are three wall-hung Bocchi toilets that were installed by the contractor. I moved into this house in 2022, and in 2023, the toilet seats on two of them developed cracks, which I replaced at the time. Now, two of the toilet seats have cracked again, and the lid of one of them has al...
In my apartment located in Floranka Residence in Germir Neighborhood, Kayseri, I am experiencing a similar problem with two different Bocchi toilet models. I took possession of my apartment as the first occupant in August 2021, and all the bathroom fixtures were installed as Bocchi brand products. ...
Several years ago, I purchased a Bocchi Yasemin model toilet seat and have been using it for about five years. For roughly the past year, one side of the hinge has been broken. I tried to manage with it for a while despite the damage, but it has now become unusable. The main issue is that I cannot ...
About 2.5 years ago, I had four Bocchi wall-hung toilets installed in my home in Kayseri (3 white and 1 black). For the past year, I have been experiencing continuous float valve malfunctions and water leakage problems in all of them. One of the toilets had such a serious leak that I contacted Bocch...
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