Block Star Planet VIP and Diamond Package Not Reflecting in My Account

I bought a yearly VIP and diamond package for Block Star Planet. I got a verification code on my phone, and entered it successfully, but the VIP and diamond package hasn't shown up in my account yet, and no money has been taken from my card. I've made several attempts, but it's still not functioning. Is there an issue with the game that I'm not informed about? I was eagerly anticipating the arrival of the new features, but unfortunately, they have not been released yet. I'm confused about the reason behind this situation. I would be glad to assist you.