Bizum made a double charge and my bank won’t fix it. How can I file a claim with evidence?

If Bizum duplicated a charge and your bank isn’t correcting it, you can file a claim with clear evidence to request a refund. Below is a step-by-step guide on how to do it and what documentation to provide:

• Access your transaction history through your mobile banking app and download screenshots of both transactions showing the same amount, date, and recipient. Make sure the transaction code is visible.

• Ask the recipient for a refund if you know them and can confirm they received the amount twice. In some cases, this is the fastest way to resolve the issue.

• Contact your bank through official channels and request that an incident be opened, stating that a double Bizum charge occurred. Attach screenshots, receipts, and your account details.

If there’s no response, consider filing a complaint on Xolvie to seek a resolution.