Bizum blocked my account without notice or explanation. How can I reactivate it?

If Bizum blocked your account without prior notice or a clear explanation, you can try to regain access by following these steps for a more effective resolution:

• Contact your bank directly, since Bizum operates through the bank’s infrastructure. Ask whether the block is due to security measures, operational errors, or internal reviews, and request immediate reactivation.

• Ask for a written report stating the exact reason for the block and the steps required to resolve it. This will be useful if you need to escalate the complaint or show lack of justification.

• Check whether your phone number is still correctly linked in your bank’s app or in Bizum. If it was unlinked, request a manual reactivation through customer support.

• Review whether there was any recent unusual activity (payments to unknown recipients, multiple failed attempts, etc.) that may have triggered an automatic block, and clarify this with the bank.

• If standard support doesn’t help, ask to be referred to the bank’s security or mobile payments incident department.

If the issue remains unresolved, consider filing a complaint on Xolvie to raise awareness of the problem and inform others.