Hello, I purchased a Bioderma skincare product upon my dermatologist’s recommendation to treat my acne problem. I made sure to order it through Trendyol from an authorized seller to ensure I was getting an original product. However, I experienced a very unpleasant and unexpected reaction when I started using it.
Immediately after applying the product, my skin began to burn and peel off like eraser shavings, creating an uncomfortable and alarming texture. I followed the usage instructions carefully and did not combine it with any other treatment, so I am certain this reaction came directly from the product itself.
I paid a significant amount of money with the hope that this product would help improve my skin—not damage it further. This is incredibly frustrating and disappointing, especially when the product comes recommended by a healthcare professional.
I am seeking immediate support from Bioderma or the authorized retailer. I would like to know why this happened, if this is a known issue, and whether the product was defective. I also request a refund or an appropriate replacement that is suitable for sensitive or acne-prone skin. Please take responsibility and resolve this issue promptly—I do not want to be left with damaged skin after trusting your brand.
Hello, I recently started using the Bioderma Pigmentbio Serum based on my doctor’s recommendation. However, from the very first application, I experienced an intense burning sensation and noticeable redness on my face. This reaction has made me extremely concerned, and I’m unsure whether it’s part o...
On August 28, I purchased Bioderma SPF 30 sunscreen from Trendyol. I have oily skin, and during September, I tested the product three separate times. Each time I applied it, the cream peeled off and failed to absorb into my skin, leaving a visible layer that flaked away shortly after application. I ...
I recently started using the Bioderma Spot Sunscreen, trusting the brand's reputation and safety claims. Unfortunately, the product caused an unexpected and extremely uncomfortable reaction on my skin. As soon as I applied it, a rough, bumpy texture formed across my face. My skin refused to absorb t...
Three days ago, I opened a new Bioderma product I had ordered from Amazon and tested it on a small area of my skin, following all usage instructions carefully. Within a short time, I experienced redness, irritation, and raised bumps in that area. Thankfully, I didn’t apply it to the rest of my face—...
I recently started using Bioderma Sébium Gel, and from the very first use, it caused burning and redness on my face. I never expected such a reaction from a well-known brand, especially after spending so much money on it. I have used Bioderma products multiple times before, but this experience was ...
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