Last night, I accidentally blocked my Binance account and have been trying to reactivate it ever since. Unfortunately, the facial recognition feature isn’t working, and the system doesn’t direct me to live support for further assistance. Despite updating my phone and the Binance app and even trying a different internet connection, I still can’t resolve the issue.
The error code displayed is 133197, and while I opened a support ticket (134484862) and received some responses, the issue remains unresolved. Since I’m using a desktop computer, I couldn’t complete the video verification process to lift the block. I urgently need Binance to resolve this issue so I can regain access to my account and resume transactions. This delay is causing significant inconvenience.
Last night, I accidentally blocked my Binance account and have been trying to reactivate it ever since. Unfortunately, the facial recognition feature isn’t working, and the system doesn’t direct me to live support for further assistance. Despite updating my phone and the Binance app and even trying ...
I have been trying to regain access to my Binance Global account, which I actively used in the past but haven’t logged into for a while. When I attempted to log in, I realized that my account had been locked, likely due to inactivity. I followed the "Unlock Account" process and provided all the req...
I’ve been using Binance Global for over 1 year without issues, but for the past 1 month, I haven’t been able to log in to my account. Despite not changing my phone or making any significant changes, I keep receiving a message saying my account is blocked. When I try to unlock it, everything works un...
I have no idea why my Binance account was blocked, but every time I attempt identity verification, I receive error code 133197. Despite trying multiple times, the issue remains unresolved. I reached out to customer service, but they failed to provide sufficient support or a solution. It’s frustrati...
I have been unable to access my Binance account for three days due to a face verification error. Despite successfully entering my phone verification code and Google Authenticator code, the face recognition system keeps failing, preventing me from logging in. I have tried multiple times, ensuring pr...
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