I Was Liquidated on Binance Cross Margin Despite Not Reaching Liquidation Price

I recently opened a Cross Margin trade on Binance with 20X leverage, and despite the fact that my position never reached the liquidation price, my trade was forcefully liquidated. To make matters worse, I had set a stop-loss above my entry price, yet the system never executed it. Instead of closing my trade at the set level, Binance liquidated my position.

I immediately contacted Binance support through live chat, but the answers I received were generic and did not resolve my issue. This makes me believe there is either a serious technical error in the platform or an unfair practice that puts users at a disadvantage. It is unacceptable that a sale order above entry price was ignored while liquidation was triggered, causing unnecessary financial loss.

As a customer, I should not bear the consequences of a trading system malfunction. I demand Binance to review this case, explain why my stop-loss was not honored, and compensate for the losses caused by this error. This kind of platform failure directly undermines user trust and creates severe financial risk.