On September 23, 2025, I placed a trade on Binance in the HEMI/USDT trading pair and suffered a loss when my position was liquidated despite having set a stop-limit order.
Although I had taken all the necessary precautions during the trade, it seems that the system failed to execute my stop-limit order, resulting in an unjust liquidation. Because of this error, I incurred a financial loss. The Binance transaction ID for this trade is 90739**.
After the issue occurred, I tried to contact Binance Customer Support, but I only received automated responses, and no real solution was provided. I request that this matter be investigated thoroughly and that my financial loss be compensated as soon as possible.
On October 20, 2025, at around 2:48 PM, I placed a stop-loss order in the Binance Futures section for the bianrensheng/USDT Perpetual trading pair. Even though the price reached my stop level, my orders did not execute. Because of this failure, I incurred an additional loss of about 2,500 USDT that ...
I am incredibly frustrated with Binance for liquidating my ETH/USDT position despite the price not hitting my liquidation threshold! According to Binance's own data, my liquidation level was clearly stated as 2724.74 ETH/USDT. However, the exchange unfairly liquidated me at a price of 2724.74 ETH/US...
In response to the notification regarding my complaint No: 20251014090*, which was rejected concerning the October 10, 2025 SUI/USDT Flash Crash incident, I hereby submit this formal objection. On October 10, 2025, while trading the SUI/USDT pair on Binance Global, I attempted to manually close my ...
On September 25, 2025, a long position was opened in my Binance account without my knowledge, and my funds were subsequently liquidated. Before the incident, I had set a stop-limit order and then shut down my computer and went to sleep. My stop-limit order was executed at 02:02:57, but at 02:38:42 a...
As of 00:02:58 on 2024-12-10, I attempted to close all on the 19 trading pairs in my account, but the action failed and resulted in a service connected refresh error. I closed and reopened Binance to resolve the issue, but during this time, my trades were liquidated. Due to this server error, I was ...
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