I’m writing this after experiencing a major and unexplained loss using Binance’s Futures Grid Bot with Trailing functions. What should have been a smart automated strategy ended up costing me ₺500 and generating a -340% return—without a single clear explanation from Binance.
Here’s what happened:
The price dropped below the grid, activating the Trailing Down function.
A trade was executed at 15% trailing down, and I added 3x the margin (on an $80 position with 10x leverage) to avoid liquidation.
Price rebounded above the new grid level—but the unrealized loss remained the same.
Then Trailing Up activated. Despite being in a long position, the bot opened a short position—completely contradicting the strategy and increasing my losses.
The price continued sideways and over 1,000 more trades were triggered, even after price rose 30% above the initial grid level. Yet my losses stayed just as high.
After reaching out to both Binance TR and Binance Global support, I was told things like “Trailing can act opposite to your strategy,” and when I asked for a detailed calculation, the response was “You can calculate it yourself.”
Not a single person could explain why the bot kept placing trades that directly went against my grid logic. The bot has now executed over 5,000 trades and continues to lose money, with no transparency on entry/exit criteria or how it calculates profit/loss.
Instead of protecting investors, the bot seems designed to trigger contradictory trades exactly when support is most needed—like Trailing Up going short while I’m already long. Support simply repeats generic responses and fails to explain the bot's behavior or help with loss recovery.
Binance, this is unacceptable. I demand a full, detailed explanation for the -340% loss, as well as transparency into how your bot strategies function in real-world conditions. Your system is harming investors, not protecting them. Resolve this now.
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