On November 10, 2025, I carried out AVAX and BNB trades through the Binance mobile app and ended up losing a total of 5,000 USDC. Although I was told that I was included in Binance’s compensation plan, only 130 USDC was refunded to me — far below the actual amount of my loss.
I reached out both via email and through customer service under case number 11259*3, but I haven’t received any clear explanation or information regarding my situation. Despite being part of the refund program, most of my losses remain uncompensated.
I request that Binance immediately review my case, provide a transparent explanation, and fully reimburse the 5,000 USDC loss I incurred. This issue has caused significant financial distress, and I expect an urgent resolution.
On the night of October 10, 2025, while trading in the Futures section of the Binance Global app on AVAX, DOGE, and ADA pairs, I experienced a major system freeze. Despite repeatedly trying to add margin, the system did not allow it and only permitted sell orders. As a result, I suffered a loss of a...
On October 10, 2025, I was unable to make any transactions on the Binance Futures platform due to a system crash. As a result, all four of my open positions were liquidated, causing a total loss of 235.65 USD. Binance’s official social media accounts (including CZ Binance) announced that users affe...
During the major market crash on October 11, 2025, I had open positions in my Binance account. My balance, which was $4,600, dropped to $500 after my positions were liquidated (LOG). That night, it was announced that users who incurred losses would be reimbursed up to $6,000 via phone communication...
On January 22, 2025, I accidentally made an incorrect transfer from my Binance Global Wallet, and since then, I have been unable to reach anyone for help. My funds are gone, and despite waiting all this time, nothing has been returned to my account. For such a large company, it is extremely frustra...
On October 20, 2025, at around 2:48 PM, I placed a stop-loss order in the Binance Futures section for the bianrensheng/USDT Perpetual trading pair. Even though the price reached my stop level, my orders did not execute. Because of this failure, I incurred an additional loss of about 2,500 USDT that ...
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