At 22:58, I purchased tokens on Bigo Live using the mobile payment method for a total of ₺1252.99. The amount was successfully deducted from my bank account, but the tokens were never credited to my Bigo account.
My username is 943106779, and I also have the payment receipt as proof.
After experiencing this issue, I tried to reach out to a representative or manager both inside and outside the app, but I was unable to find any point of contact. I also attempted to contact customer support, yet I have received no response.
Despite the transaction being marked as secure and guaranteed, my problem remains unresolved.
I request that the purchased tokens be credited to my account immediately and that my loss and inconvenience be addressed without further delay.
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