Bigo Live Charged My Card but Never Delivered the Diamonds

Kamal
BigoLive
December 22, 2025 6:46 AM43

On December 22, 2025, at approximately 4:35 AM Azerbaijan time, I purchased diamonds on the Bigo Live app using my debit card in the amount of $1. The purchase was approved in the app and marked as “delivered,” but afterward the payment was not confirmed and the diamonds were not credited to my account.

Even though the amount was successfully charged to my debit card, I currently have neither the diamonds in my account nor a refund. I contacted both Bigo Live and my bank regarding this issue, and I was told there were no problems on either side, yet the issue is still unresolved. My Bigo Live account ID is 877931372.

I request that the diamonds corresponding to the $1 payment be immediately credited to my account, or that the full amount be refunded to my card without delay.

Comments

Q&A: Explore Popular Queries

Check out the solutions and tips on this topic.

BigoLive took my earnings without warning, how can I contact support for a refund?

8 Complaint

Similar Complaints

Paid for Bigo Live Diamonds on EleksePay, But Did Not Receive Them

Nereden
BigoLive
December 6, 2024 4:06 PM81

I attempted to purchase 54 Bigo Live diamonds for ₺50 through EleksePay. The payment was successfully deducted from my b...

I Ordered Diamonds for Bigolive But Got an Invalid Code

Poyraz
BigoLive
June 1, 2025 2:53 PM95

I placed an order for diamonds on Bigolive with order number 2506430314230383, which cost me ₺194.78. However, after com...

Tango Charged My Card but Did Not Credit My Coins

Atilla
Tango
January 12 8:29 PM122

I purchased coins worth $1 for my Tango account named Atilla Kullanıcı. The transaction was successfully completed and a...