Paid for Bigo Live Diamonds on EleksePay, But Did Not Receive Them

I attempted to purchase 54 Bigo Live diamonds for ₺50 through EleksePay. The payment was successfully deducted from my bank account, but the diamonds were not credited to my account. This is extremely frustrating and unacceptable, especially since I trusted the platform’s security and reliability when making the payment.

I need immediate assistance from EleksePay or Bigo Live’s Turkey representatives to resolve this issue and deliver the diamonds I paid for. How can such a basic service fail? This negligence is highly disappointing. Please address this issue urgently and ensure that I either receive my diamonds or get a full refund without further delay. Your prompt response is expected.