Berkay is very satisfied with the result
Resolved
No Coupon Refund for Cancelled Orders
Berkay
September 02, 2025 4:57 pm
49"My issue has been resolved, thank you."
Beymen Coupon Not Reissued After Order Cancellation
Nalan
April 03, 4:42 pm
25
Due to a previous customer dissatisfaction I experienced with Beymen, a ₺1,300 apology coupon was issued to my account. I used this coupon to place a rug order on April 2, 2026; however, I immediately canceled the order upon realizing that I had selected the wrong size. Despite the cancellation, no product being delivered, and my credit card payment being placed in the refund process, the ₺1,300 apology coupon used in the order has not been reissued to my account. When I contacted customer service, I was informed that the coupon was single-use and could not be reinstated. However, considering that the order was not completed, was canceled, no product was delivered, and the financial transaction has not been finalized as my payment is being refunded, I believe the apology coupon should also be reinstated. Any other approach creates an unfair situation against the consumer and does not align with principles of goodwill and customer satisfaction.
Nalan
April 10, 6:58 pm
Similar Complaints
My Trendyol Coupon Not Credited
Yasir
May 29, 2024 5:10 pm
80I ordered using a "Customer Satisfaction Coupon" worth ₺350 stored in my account. Upon realizing I had used the wrong card for payment, I promptly cancelled the order. During the cancellation process, the confirmation screen indicated that "the amount to be refunded to your card and the Coupon to be...
Nursena is completely dissatisfied with the result
Customer Satisfaction in Online Shopping at Beymen
Nursena
November 01, 2023 1:25 pm
114I bought a dress from Beymen.com, but unfortunately, they couldn't provide the product because they sold an item that was out of stock. In return for this, they informed me via email that they had provided a discount code for customer satisfaction. I used the discount code they provided to place an ...
Enes is completely dissatisfied with the result
Order Cancelled Without Reason – Requesting Resolution and Action
Enes
August 07, 2025 1:10 pm
43I ordered the Canada Goose Sneaker with the code 102166128_066 from Beymen on July 31, 2025, using the link ordering method. The order number was BEY20250731-11223627. I paid about ₺16,000 with a credit card. But on August 7, 2025, my order was canceled for no good reason. I called customer support ...
Product Quality Issue and Objection to Inspection Results
Muzaffer
August 11, 2025 11:18 am
42On April 1, 2025, I purchased a shirt from the Beymen Club branch in Alanya Mahmutlar Akdeniz Park Shopping Mall. Despite wearing it only once, the fabric has become significantly discolored. I chose this product expecting it to be high-quality and long-lasting, and the fact that it has deformed so ...
Comments