Unannounced Withdrawal From My Account By BetterMe

Unannounced Withdrawal From My Account By BetterMe
October 3, 2023 4:39 PM3,111

Without my knowledge or permission, there were two unauthorized withdrawals made from my account, totaling 420.00 tl and 234.82 tl respectively. How is it that something of this nature can take place without our knowledge? I sent an email but have not heard back from you. I insist that you issue a refund right away. If we are unable to come to an agreement, I will pursue legal action. I demand that BetterMe refunds these charges as quickly as possible.

February 29, 2024 3:37 PM (4 months after complaint)

Hello! Please note that we cannot bill you until you confirm the order from your side. The final price is visible on the checkout page, as well as any other details about your subscription package. To understand what happened, please provide us with the 7-digit ID number of your email as an updated reply to this review. This way, we will locate your messages and get back to you shortly. Kind regards, Team BetterMe

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