5
Resolved

Unauthorized Withdrawal From My Account by BetterMe

Şebnem
BetterMe
April 6, 2025 12:18 PM129

On April 6th, 2025, at 10:38 AM, an amount of ₺699 was withdrawn from my QNB account by BetterMe. This transaction was not made by me and occurred without my knowledge or consent. I request an urgent investigation into this unauthorized charge and a full refund of the withdrawn amount. If the issue is not resolved promptly, I reserve the right to pursue legal action.

BetterMe
April 7, 2025 4:31 PM (1 day after complaint)

Hello! Thank you for your feedback. We do not have direct access to your personal details as well as billing details. Only users can submit their purchases. As we can see, our BetterMe team successfully solved your issue. Please check your inbox. Kind regards, team BetterMe

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