On September 12, 2023, I purchased a monthly intermittent fasting program for 57.80 tl through the BetterMe app. However, I quickly changed my mind and decided to cancel. To my dismay, I couldn't find a phone number for customer support; my only options for contact were email and Instagram messages. I sent an email requesting a subscription cancellation and a refund for the one-month package. I received an email confirmation with a reference number, indicating that they would get back to me. However, there has been no response or refund. Since I can't reach anyone responsible or authorized for assistance, I'm reaching out to you (Xolvie by Şikayetvar) for help. This situation is frustrating, and I hope to resolve it with your assistance.
I request a refund of the charge of 57.82 TL dated September 12, 2023, withdrawn from my card. I purchased the program but decided not to use it within seconds. I request the refund of the fee to my card.
There hasn't been any progress yet.
I signed up for a BetterMe intermittent fasting trial in December 2023. I only opened the app once before deleting it completely. However, I've just discovered that my account has been charged ₺115.64 every month since July 2023! This is clearly a mistake as I haven't used the app since December. I ...
I downloaded the BetterMe app and activated the free trial, but I stopped using it before the trial ended. When I reviewed my credit card statements, I discovered that since February 2024, I’ve been charged ₺420 per month, totaling ₺3360 over 8 months. I haven’t used the app since the trial, yet I’m...
On October 20, 2024, I purchased a 3-month BetterMe package that included both personal coaching and a standard subscription. Despite multiple emails and messages seeking guidance on how to use the coaching package, I received no response. Due to the lack of communication, I eventually canceled the ...
I bought a one-week plan from the BetterMe app and decided to cancel my subscription within that same week. Unfortunately, without my consent, my card was charged 420 TL at the end of the month. I would like to request a refund and I would appreciate it if you could confirm that my subscription has ...
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