Paid for a BetterMe Program I Didn't Use, No Refund in Sight
On September 12, 2023, I purchased a monthly intermittent fasting program for 57.80 tl through the BetterMe app. However, I quickly changed my mind and decided to cancel. To my dismay, I couldn't find a phone number for customer support; my only options for contact were email and Instagram messages. I sent an email requesting a subscription cancellation and a refund for the one-month package. I received an email confirmation with a reference number, indicating that they would get back to me. However, there has been no response or refund. Since I can't reach anyone responsible or authorized for assistance, I'm reaching out to you (Xolvie by Şikayetvar) for help. This situation is frustrating, and I hope to resolve it with your assistance.
Progress
I request a refund of the charge of 57.82 TL dated September 12, 2023, withdrawn from my card. I purchased the program but decided not to use it within seconds. I request the refund of the fee to my card.
Hello! We apologize if your email remained without a reply. Let's try to fix it together. Alternatively, you can provide a 7-digit ID number of your automated email here as an updated review reply. This way, we will locate your messages and get back to you shortly. Kind regards, team BetterMe
