BetterMe Unauthorized Withdrawal Refund Issue Avoided
No words can describe how shocked I am as there has been a withdrawal from my card without my knowledge. Despite the claim that it can be canceled within 24 hours, I can't reach anyone for assistance. Unfortunately, there are no contact numbers available, and they don't respond to emails. It's truly unbelievable that such an application is deceiving people. The lack of communication and support is beyond frustrating, and it feels like I'm being taken advantage of. In a situation where quick resolution is crucial, the absence of accessible communication channels is utterly disappointing. angry and bewildered, I want to hope this issue gets addressed promptly.
Hello! Thank you for your feedback! We regret to hear about your experience with us. Please note that we do not have direct access to your personal details or billing information. Only users can submit their purchases. We apologize if your email remained without a reply. Please provide us with the 7-digit ID number of your email as an updated reply to this review. This way, we will locate your messages and get back to you shortly. Alternatively, you can reach us. Kind regards, Team BetterMe
Dear Yeliz B., We apologize for not being able to respond earlier. We would like to inform you that your complaint has been forwarded to the relevant department. We will get back to you as soon as possible. Best regards, The BetterMe Team.
