BetterMe Withdraw Money From My Card Without Permission
I was expecting a one-time trial membership, but now getting charged monthly without my knowledge or consent. having trouble finding any way to get in touch with someone for help after trying to cancel the membership via the app without success. Please immediately cancel my membership and stop charging my card. I am formally requesting this. otherwise, I will be forced to resort to legal action in order to safeguard my consumer rights.
Hello! Thank you for this comment. To avoid any confusion, we share details about automatic renewal before the first payment. This information is also included in the purchase confirmation letter. It helps users cancel the subscription before the renewal if it's needed. Kind regards, Team BetterMe
Dear Berin K., We apologize for not being able to respond earlier. We would like to inform you that your complaint has been forwarded to the relevant department. We will get back to you as soon as possible. Best regards, The BetterMe team.
