Availing a Trial BetterMe Subscription Cost Me Extra Charges

November 27, 2023 11:51 am
3,250

I availed a one-time trial service named "Try" from BetterMe, but without my subscription confirmation, they have been deducting money from my card. I have not been able to find a contact number for requesting a refund and canceling my subscription. Despite sending emails since the day I noticed the issue, I have not received any response. Urgent attention is needed, and I require a prompt resolution, including a refund and cancellation of the membership.

February 29, 2024 1:28 pm (3 months after complaint)
June 21, 2024 5:33 pm

Dear Selen K., We apologize for not being able to respond earlier. We would like to inform you that your complaint has been forwarded to the relevant department. We will get back to you as soon as possible. Best regards, The BetterMe team.

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