Availing a Trial BetterMe Subscription Cost Me Extra Charges
I availed a one-time trial service named "Try" from BetterMe, but without my subscription confirmation, they have been deducting money from my card. I have not been able to find a contact number for requesting a refund and canceling my subscription. Despite sending emails since the day I noticed the issue, I have not received any response. Urgent attention is needed, and I require a prompt resolution, including a refund and cancellation of the membership.
Hello! Thank you for your feedback. Please kindly note that ALL our plans are based on a subscription. You can find this info both before and after the payment. We apologize if your email remained without a reply. Please provide us with the 7-digit ID number of your email as an updated reply to this review. This way, we will locate your messages and get back to you shortly. Kind regards, Team BetterMe
Dear Selen K., We apologize for not being able to respond earlier. We would like to inform you that your complaint has been forwarded to the relevant department. We will get back to you as soon as possible. Best regards, The BetterMe team.
