BetCiO Canceled Champions League Bets - Demand Full Refund!

During today’s Champions League match, I noticed that all the bets I had placed earlier were suddenly canceled while the matches were still ongoing. I’ve never experienced this issue with SigmaSlots before. Honestly, this is very sad and disappointing because having bet slips disappear without any refund or payout is unacceptable. BetCiO customer support said it was a technical glitch, but what if my game had won? How would I even know, especially since it was a multi-selection bet? It’s unfair that I should suffer a loss due to a platform’s technical glitch. I’m quite disappointed.